1、Achieving Excellence Through Customer Service Book 10th Edition

Ready to Ship English and Spanish
 
I have great news. The 10th edition of Achieving Excellence Through Customer Service is NOW ready to ship in English and Spanish.
 
Many call this book the bible of customer service. It is filled with facts, results from service leaders and information on how to implement a service strategy. All the financial information has been updated with 2014 results.
 
Updated information on Metro Bank London, Apple, Wilderness Safari, Southwest Airlines, Northeast Delta Dental, Graebel Van Lines. Vail Resorts is in the book.
 
The price for the 375 page English and Spanish book is only $19.95  The download version is only $10.00 You can order here http://store.customer-service.com/index.php/books.html
 
 
2、Handling Irate Customers and Difficult Situations

 
Irate customers can ruin your day. Facing off with a screaming, unreasonable, irrational customer represents the ultimate test of any employee's service skills. Often employees are not prepared for an aggressive encounter. It can take you to your breaking point if you are not aware and careful. Staying grounded and above the fray requires you to find inner strength, and persevere beyond the initial difficulties.
Read more about this program here.
 
Or, if you are interested in purchasing this program, we have special pricing through November 30, 2014. An introductory  start up package with a leaders guide, 2 DVD's is only $1,199. We are giving away 25 FREE participant kits which sell for $21 each a value of $525. Visit our store to order now!
 
The Spanish Handling Irate Customers material is ready to ship. Order by November 30, 2014 and we will give you another 25 participant kits free, worth $525, for English or Spanish. The introductory start-up special is only $1,699 and includes enough material to train 25 employees. Additional participant kits are $21 each. We have a No Ifs, No Butts Money Back Guarantee. NO time limit. Visit www.customer-service.com
 
 
3、Certification Seminars:
 
March 9, 2015 Minneapolis, MN - Feelings (Certification)
Sign up here
 
March 9-11, 2015 MInneapolis, MN - Certified Customer Service Leader (CCSL)
Sign up here
 
March 9-12, 2015 Minneapolis, MN - Certified Customer Service Trainer (CCST)
Sign up here
 
March 11-12, 2015 Minneapolis, MN - Leading Empowered Teams (Certification
Sign up here